Lean Six Sigma Software Excel Add-in

Product Activation - FAQs

What is product activation?
Product activation is a quick, anonymous, and secure process that verifies the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that the serial number has not been activated on more systems than allowed by an End-User License Agreement (EULA). No personally identifiable information is required.

After you first launch DiscoverSim, you will be asked to activate. Simply follow a series of steps, and in minutes, your software will be activated and authenticated. The activation process does not hinder the software's usability.

What happens during product activation?
You go through a series of easy steps to activate DiscoverSim, usually via the Internet, email or telephone. You enter a product serial number which is used to authenticate the software license, thus unlocking the product. No personal information is required, and the whole process takes just a few minutes.

How soon must I activate DiscoverSim?
30 days after DiscoverSim is first launched.

Can I install DiscoverSim without activating it?
Yes. After installation, you have 30 days in which to activate DiscoverSim. Once your 30-day free trial is completed, you must activate DiscoverSim before using it again.

What happens if I do not activate DiscoverSim?
If you do not activate your product within the specified trial period, your product will stop working.

How can I get a serial number for activation?
After purchasing the product, SigmaXL Inc. will send you a serial number. If you cannot find your serial number, contact your customer sales representative.

How do I activate DiscoverSim?
After purchasing DiscoverSim and subsequently receiving your serial number, you simply enter this serial number into the product to activate your product. Typically, activation is completed in just a few minutes via the Internet (online activation). In some cases, offline activation is required. If so, this is accomplished either via phone or e-mail. As an example, phone activation requires you to read your serial number to the software publisher’s customer service representative. They will verify your product and unlock it for use.

What is done with my product activation information?
The information provided is used to verify that your product is operated within the capacity outlined by its End-User License Agreement (EULA). The activation information you provide will never be linked to your personal customer information.

Can I activate DiscoverSim on more than one computer?
DiscoverSim offers single user, perpetual licenses that can be activated on only one computer. To transfer DiscoverSim to a new PC, you will need to un-install DiscoverSim from your old PC via the Control Panel while connected to the Internet.

Why is activation of DiscoverSim required?
There are many reasons for requiring activation of your software, most importantly to verify that you are purchasing authentic software. This ensures you will receive the highest level of quality and reliability from your product.

Do I need to be online to use DiscoverSim?
Once you have activated your product, you do not need to be online to use it. If you wish to transfer a license, or repair your activation, you must be connected to the Internet or call your software publisher’s product activation center.

What are the End-User License Agreement (EULA) terms for products that require activation?
DiscoverSim's EULA may be downloaded here

What is the difference between product activation and product registration?
Product activation is a mandatory, anonymous process that verifies your product’s serial number. Product registration is a voluntary process that entitles you to product updates and technical support.

What information is required to activate DiscoverSim?
Product activation requires DiscoverSim's serial number. No personal information is needed.

Can I share Discoversim with others?
You can let others use the product as a trial copy after you activate it. If they want to keep using the product after the trial period ends, they will need to purchase their own license. Do not share the serial number that you used for activation, since it's required to reactivate DiscoverSim or obtain technical support.

Will product activation affect my software or computer?
No. Activating DiscoverSim has no effect on the performance of your computer or software.

How long does it take to complete the activation of my product?
Internet activation (online activation) typically takes less than a minute to complete. It is dependent on the type of Internet technology you are using.

What if I can't immediately activate Discoversim?
You can use DiscoverSim for 30 days without activating it (after your first launch of the product). DiscoverSim, which is fully functional during this period, will automatically remind you to activate at regular intervals. After 30 days, DiscoverSim will stop working until you activate it.

What if I don't have an Internet connection?
You may activate through the manual activation process

What if I upgrade or get a new computer?
Simply uninstall your software via the computer's Control Panel while connected to the Internet; then, after upgrading or replacing your computer, reinstall DiscoverSim.

Will I ever have to reactivate DiscoverSim?
Only in extreme situations. For example, if you upgrade your computer, or if the activation process detects that the license has been tampered with, you will have to reactivate your product.

Will I be able to reinstall and reactivate DiscoverSim if my hard drive crashes?
Yes. The software will successfully reactivate in most cases. If your attempt fails, please contact DiscoverSim product activation support for help.

Can I uninstall/reinstall DiscoverSim?
Yes. All you need to do is uninstall your software on the current machine and reinstall it on a new machine.

What information is collected and transmitted in the product activation process?
The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive. Furthermore, none of the collected information can be used to identify your individual hardware components. More specifically, the activation process gathers a minimal amount of information about the product and your machine to create that request for a product license. The license request consists of the following data:

Serial number that the end user entered to activate the product
License number
Activation request code
Transaction ID

Does the activation process ever send data to SigmaXL inc., after I activate my product?
No. Activation is a secure and anonymous one-time process. After activation is complete, the license manager runs alongside the product for the sole purpose of verifying the integrity of the license file and the validity of the product license. The activation technology in the product never contacts SigmaXL Inc.

Product Activation - FAQs

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Product Activation - FAQs

Define, Measure, Analyze, Improve, Control

Simulate, Optimize, Realize

Web Demos

Contact Us

Simulate, Optimize,
Realize