Upgrades
Upgrades are released when
new functionality or
enhancements are added and
are provided to our current
customers free of charge for
one year after the initial
purchase date.*
Optional maintenance may be
purchased after the first
year for $49.80 for one license
or 20% of the original
purchase price for a
multiple license purchase.
Maintenance for educational
licenses is $49.80 per
license. Users who choose
not to join our maintenance
plan may purchase upgrades
for $124.50 per license. *
Technical Support
Answers to frequently asked
questions and common error
messages can be found on our
FAQ page.
We also provide technical
support via phone at
866-475-2124 and email at
support@SigmaXL from 8:30 am
to 10:00 pm EST Monday
through Friday, excluding US
statutory holidays. Live
help is available on our
website during the same
hours.
Support is provided free of
charge for one year after
the initial date.
Unsupported Programs
Customers with unsupported programs do
not receive updates,
maintenance releases,
patches, telephone
assistance, or any other
technical support services
for the unsupported
programs.
Replacement Policy
SigmaXL is available on CD
or by electronic download.
For download orders, please
make a backup of the
SigmaXL_Setup.exe file
immediately.
If a setup file is lost and
the purchase is over 12
months old, the file cannot
be replaced. An upgrade to
the latest version of
SigmaXL must be purchased if
the user has not joined our
maintenance program. If the
user is a member of our
maintenance program, the
upgrade will be supplied
free of charge (electronic
download only).
We recommend users make a
backup of the
SigmaXL_Setup.exe file by
copying the file to a CD and
storing it in a safe
place. Files are often
lost when computers crash or
companies replace machines
and copying the file
protects your investment.
Remember, if the license
was issued over a year ago,
we cannot replace it.
Please have as much of the
following information as
possible when enquiring
about a replacement setup
file:
Date of your original purchase
Company Name/Individual who placed the order
Invoice # or purchase order # if available
Missing or inaccurate
information means we have to
search our records and this
can delay your request.
*Shipping and handling
charges will apply to all CD
orders.
