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How Do I Create Individuals Charts in Excel Using SigmaXL?

Individuals Charts

  1. Open Customer Data.xls, click on Sheet 1. Click SigmaXL>Control Charts>Individuals. Ensure that entire data table is selected. If not, check Use Entire Data Table. Click Next.
  2. Select Overall Satisfaction, click Numeric Data Variable (Y) >>. Ensure that Calculate Limits is selected.

    Individuals Charts

  3. Click OK. Resulting Individuals control chart:

  4. Individuals Chart

  5. We have seen this data earlier as a run chart. The Control Chart adds calculated control limits. Note that the Upper Control Limit exceeds the survey upper limit of 5. Here it would be appropriate to change the UCL to 5.0. Click Recall SigmaXL Dialog menu or press F3 to recall last dialog.
  6. Select Overall Satisfaction, click Numeric Data Variable (Y) >>, change UCL to 5.

    Individuals Chart

  7. Click OK. Resulting Individuals chart with modified UCL:

    Individuals Chart

    Tip: You should not change the calculated control limits unless you have a legitimate reason such as a boundary condition. Do not replace the control limits with specification limits – the control chart will lose its statistical ability to detect assignable causes. We will redo the Individuals chart for Overall Satisfaction later using the Individuals Nonnormal tool.

  8. Open Delivery Times.xls. Click Sheet 1 Tab. This data set contains room service delivery time deviations in minutes. The Critical Customer Requirement is target time +/- 10 minutes.
  9. Click SigmaXL > Control Charts > Individuals. Ensure that entire data table is selected. If not, check Use Entire Data Table. Click Next.
  10. Select Delivery Time Deviation, click Numeric Data Variable (Y) >>, check Tests for Special Causes, check Sigma Zone Lines. Ensure that Calculate Limits is selected.
  11. Select Advanced Options, specify LSL = -10, Target = 0, USL = 10 as shown:

    Individuals Chart

  12. Click OK. The resulting chart is shown:

    Individuals Chart

    Some tests for special causes are indicated on the chart. If more than one test fails, the number corresponds to the first failed test.

  13. There are no points that exceed the +/- 3 sigma limits on this chart, but we see some indication of instability with tests for special causes. The Tests for Special Causes report below the chart provides detailed information about each observation identified as a special cause. Note that the control chart also shows the +/- 1 sigma and +/- 2 sigma lines to aid in viewing these tests.

    Test For Special Causes

  14. These tests for special causes can have defaults set to apply any or all of Tests 1-8. Test 2 can be set to 7, 8, or 9 points in a row on same side of CL. Test 3 can be set to 6 or 7 points in a row all increasing or decreasing. Test 7 can be set to 14 or 15 points in a row within 1 standard deviation from CL. Click Sheet 1 Tab. Click SigmaXL > Control Charts > “Tests for Special Causes” Defaults to run selected tests for special causes:

    Test For Special Causes

    Note that these defaults will apply to Individuals and X-bar charts. Test 1 to 4 settings will be applied to Attribute Charts.

  15. Click on the Tab Display Options for Tests.

    Test For Special Causes Defaults

  16. If you prefer to create a separate worksheet for each Tests for Special Causes report, choose Create a new sheet option. The default is to display Tests for Special Causes on the same sheet as the Control Chart. Note that this report will be overwritten when you add data or recalculate control limits.
  17. Click Save.
  18. Click on Indiv Proc Cap Tab to view the Process Capability Report, which includes potential (short term) capability indices Cp and Cpk:

    Individuals Chart

  19. While this process demonstrated some slight instability on the control charts, the bigger issue was being late 6 minutes on average and having a Standard Deviation of 7.2 minutes! One improvement implemented was rescheduling the service elevators so that Room Service and Maintenance were not both trying to use them during peak times.
  20. Click on the Indiv sheet. With 725 data points, you may want to have a closer look at the most recent data. To do this, click SigmaXL Chart Tools > Show Last 30 Points. (If this menu item does not appear, click on any cell adjacent to the chart.) The resulting chart is shown:

    Show Last 30 Points

  21. To reset the chart, click SigmaXL Chart Tools > Show All Data Points.
  22. To enable scrolling, click SigmaXL Chart Tools > Enable Scrolling. A warning message is given:

    Control Chart Enable Scrolling

    Scrolling will clear user custom formats, but does not affect Tests for Special Causes.

  23. Click OK. A scroll dialog appears allowing you to specify the Start Subgroup and Window Width:

    Control Chart Enable Scrolling

  24. At any point, you can click Restore/Show All Data Points or Freeze Chart. Freezing the chart will remove the scroll and unload the dialog. The scroll dialog will also unload if you change worksheets. To restore the dialog, click SigmaXL Chart Tools > Enable Scrolling.
  25. Click OK. The control chart appears with the scroll bar beneath it. You can also change the Start Subgroup and Window Width and Update.
Individuals Chart

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