Product Activation - FAQs
What is product activation?
Product activation is a quick, anonymous, and secure process that verifies the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that the serial number has not been activated on more systems than allowed by an End-User License Agreement (EULA). No personally identifiable information is required.After you first launch SigmaXL, you will be asked to activate. Simply follow a series of steps, and in minutes, your software will be activated and authenticated. The activation process does not hinder the software's usability. You can use it the same way you always have.
What happens during product activation?
You go through a series of easy steps to activate SigmaXL, usually via the Internet, email or telephone. You enter a product serial number which is used to authenticate the software license, thus unlocking the product. No personal information is required, and the whole process takes just a few minutes.
How soon must I activate SigmaXL?
30 days after the SigmaXL is first launched.
Can I install SigmaXL without activating it?
Yes. After installation, you have 30 days in which to activate SigmaXL. After that you need to activate in order to use SigmaXL.
What happens if I do not activate SigmaXL?
If you do not activate your product within the specified trial period, your product will stop working.
How can I get a serial number for activation?
After purchasing the product, SigmaXL will send you a serial number. If you cannot find your serial number, contact your customer sales representative.
How do I activate SigmaXL?
After purchasing SigmaXL via our website and subsequently receiving your serial number, you simply enter this serial number into the product to activate your product. Typically, activation is completed in just a few minutes via the Internet (online activation). In some cases, offline activation is required. If so, this is accomplished either via phone or e-mail. As an example, phone activation requires you to read your serial number to the software publisher’s customer service representative. They will verify your product and unlock it for use.
What is done with my product activation information?
The information provided is used to verify that your product is operated within the capacity outlined by its End-User License Agreement (EULA). The activation information you provide will never be linked to your personal customer information.
Can I activate SigmaXL on more than one computer?
SigmaXL offers single user, perpetual licenses that can be activated on up to two different systems. For example, a user may activate our software on both a home and work computer. To transfer your license from one computer to another, first uninstall SigmaXL via the Control Panel while connected to the Internet. Then, install SigmaXL on the new comptuer as you usually would.
If I activate SigmaXL on more than one computer, can more than one person use the software on another computer?
Our licenses are single user licenses; therefore, if SigmaXL is installed on two separate systems, both systems must be in use by only one person.
Why is activation of SigmaXL required?
There are many reasons for requiring activation of your software, most importantly to verify that you are purchasing authentic software. This ensures you will receive the highest level of quality and reliability from your product.
Do I need to be online to use SigmaXL?
Once you have activated your product, you do not need to be
online to use it. If you wish to transfer a license, or repair
your activation, you must be connected to the Internet or call
your software publisher’s product activation center.
What are the End-User License Agreement (EULA) terms
for products that require activation?
These terms vary from software publisher to software publisher.
SigmaXL's EULA may be downloaded here
What is the difference between product activation and
product registration?
Product activation is a mandatory, anonymous process that
verifies your product’s serial number. Product registration, is
a voluntary process that entitles you to product updates and
technical support.
What information is required to activate SigmaXL?
Product activation requires SigmaXL's serial number. No personal
information is needed.
Can I share SigmaXL with others?
You can let others use the product as a trial copy after you
activate it. If they want to keep using the product after the
trial period ends, they will need to purchase their own license.
Do not share the serial number that you used for activation,
since it's required to reactivate SigmaXL or obtain technical
support.
Will product activation affect my software or my
computer?
No. Activating SigmaXL has no effect on the performance of your
computer or software.
How long does it take to complete the activation of
my product?
Internet activation (online activation) typically takes less
than a minute to complete. It is dependent on the type of
Internet technology you are using.
What if I can't immediately activate SigmaXL?
You can use SigmaXL for 30 days without activating it (after
your first launch of the product). SigmaXL, which is fully
functional during this period, will automatically remind you to
activate at regular intervals. After 30 days, SigmaXL will stop
working until you activate it.
What if I don't have an Internet connection?
You can activate your product by phone, e-mail, or both.
What if I upgrade or get a new computer?
Simply uninstall your software via the computer's Control Panel
while connected to the Internet; then, after upgrading or
replacing your computer, reinstall SigmaXL.
Will I ever have to reactivate SigmaXL?
Only in extreme situations. For example, if you upgrade your
computer, or if the activation process detects that the license
has been tampered with, you will have to reactivate your
product.
Will I be able to reinstall and reactivate SigmaXL if
my hard drive crashes?
Yes. The software will successfully reactivate in most cases. If
your attempt fails, please contact SigmaXL
product activation
support for help.
Can I uninstall/reinstall SigmaXL?
Yes. All you need to do is uninstall your software on the
current machine and reinstall it on a new machine.
What information is collected and transmitted in the
product activation process?
The activation process is completely anonymous and never
requests, collects, or transmits personal information. It does
not scan your hard drive. Furthermore, none of the collected
information can be used to identify your individual hardware
components.
More specifically, the activation process gathers a minimal
amount of information about the product and your machine to
create that request for a product license. The license request
consists of the following data:
- Serial number that the end user entered to activate the product
- License number
- Activation request code
- Transaction ID
Does the activation process ever send data to
SigmaXL, after I activate my product?
No. Activation is a secure and anonymous one-time process. After
activation is complete, the license manager runs alongside the
product for the sole purpose of verifying the integrity of the
license file and the validity of the product license. The
activation technology in the product never contacts SigmaXL.
Our CTO and Co-Founder, John Noguera, regularly hosts free Webinars covering a variety of topics relevant to the world of Six Sigma. Watch them here!
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