What is
product activation?
Product activation is a
quick, anonymous, and secure process that verifies
the authenticity of your software. This is done to
protect you from the adverse effects of pirated
software. The process also verifies that the serial
number has not been activated on more systems than
allowed by an End-User License Agreement (EULA). No
personally identifiable information is required.
After you first launch SigmaXL, you will be asked to
activate. Simply follow a series of steps, and in
minutes, your software will be activated and
authenticated. The activation process does not hinder
the software's usability. You can use it the same way
you always have.
What happens during
product activation?
You go through a series of
easy steps to activate SigmaXL, usually via the
Internet (or offline such as email or telephone). You
enter a product serial number which is used to
authenticate the software license, thus unlocking the
product. No personal information is required, and the
whole process takes just a few minutes.
How soon must I activate
SigmaXL?
30 days after the SigmaXL is
first launched.
Can I install SigmaXL
without activating it?
Yes. After
installation, you have 30 days in which to activate
SigmaXL. After that you need to activate in order to
use SigmaXL.
What happens if I do not
activate SigmaXL?
If you do not activate your
product within the specified trial period, your product
will stop working.
How can I get a serial
number for activation?
After purchasing the
product, SigmaXL will send you a serial number. If you
cannot find your serial number,
contact your customer
sales representative.
How do I activate SigmaXL?
After purchasing SigmaXL via our
website and subsequently receiving your serial number,
you simply enter this serial number into the product to
activate your product. Typically, activation is
completed in just a few minutes via the Internet
(online activation). In some cases, offline activation
is required. If so, this is accomplished either via
phone or e-mail. As an example, phone activation
requires you to read your serial number to the software
publisher’s customer service representative. They will
verify your product and unlock it for use.
What is done with my
product activation information?
The information provided is used
to verify that your product is operated within the
capacity outlined by its End-User License Agreement (EULA).
The activation information you provide will never be
linked to your personal customer information.
Can I activate SigmaXL on
more than one computer?
It depends. The software
publisher from whom you purchased your product
determines the number of activations that is allowed
for your serial number. For instance, one software
publisher may allow activations on three machines while
another software publisher may only allow an activation
on one machine. The End-User License Agreement usually
indicates the number of allowed activations.
If I activate SigmaXL on
more than one computer, can more than one person use
the software on another computer?
Suppose your software publisher
allows for your software to be activated on two
computers. You can install and activate your software
on the second computer, but the secondary license is
for the exclusive use of the primary user. Allowing
others to use your secondary license is in
violation of the End-User License Agreement.
Why is activation of
SigmaXL required?
There are many reasons for
requiring activation of your software, most importantly
to verify that you are
purchasing authentic software. This ensures you
will receive the highest level of quality and
reliability from your product.
Do I need to be online to
use SigmaXL?
Once you have activated
your product, you do not need to be online to use it.
If you wish to transfer a license, or repair your
activation, you must be connected to the Internet or
call your software publisher’s product activation
center.
What are the End-User
License Agreement (EULA) terms for products that
require activation?
These terms vary from software
publisher to software publisher. Check the EULA that
came with your product.
What is the difference
between product activation and product registration?
Product activation is a
mandatory, anonymous process that verifies your
product’s serial number. Product registration, is a
voluntary process that entitles you to product updates
and technical support.
What information is
required to activate SigmaXL?
Product activation requires
SigmaXL's serial number. No personal information is
needed.
Can I share SigmaXL with
others?
You can let others use the
product as a trial copy after you activate it. If they
want to keep using the product after the trial period
ends, they will need to purchase their own license. Do
not share the serial number that you used for
activation, since it's required to reactivate SigmaXL
or obtain technical support.
Will product activation
affect my software or my computer?
No. Activating SigmaXL has no
effect on the performance of your computer or software.
How long does it take to
complete the activation of my product?
Internet activation
(online activation) typically takes less than a minute
to complete. It is dependent on the type of Internet
technology you are using.
What if I can't
immediately activate SigmaXL?
You can use SigmaXL for 30 days
without activating it (after your first launch of the
product). SigmaXL, which is fully functional
during this period, will automatically remind you to
activate at regular intervals. After 30 days, SigmaXL
will stop working until you activate it.
What if I don't have an
Internet connection?
You
can activate your product by phone, e-mail, or both.
What if I upgrade or get a
new computer?
Simply
uninstall your software;
then, after upgrading or replacing your computer,
reinstall SigmaXL.
Will I ever have to
reactivate SigmaXL?
Only in extreme situations. For
example, if you upgrade your computer, or if the
activation process detects that the license has been
tampered with, you will have to
reactivate your product.
Will I be able to
reinstall and reactivate SigmaXL if my hard drive
crashes?
Yes. The software will
successfully reactivate in most cases. If your attempt
fails, please contact SigmaXL
product
activation support for help.
Can I uninstall/reinstall SigmaXL?
Yes. All you need to do is
uninstall your software
on the current machine and reinstall it on a new
machine.
What information is
collected and transmitted in the product activation
process?
The activation process is
completely anonymous and never requests, collects, or
transmits personal information. It does not scan your
hard drive. Furthermore, none of the collected
information can be used to identify your individual
hardware components.
More specifically, the activation
process gathers a minimal amount of information about
the product and your machine to create that request for
a product license. The license request consists of the
following data:
- Serial number that the end user
entered to activate the product
- License number
- Activation request code
- Transaction ID
Does the activation
process ever send data to SigmaXL, after I activate my
product?
No. Activation is a secure and
anonymous one-time process. After activation is
complete, the license manager runs alongside the
product for the sole purpose of verifying the integrity
of the license file and the validity of the product
license. The activation technology in the product never
contacts SigmaXL.
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